Transeuropa
Transeuropa
Who we are, how we're regulated, how we're paid, and what to do if something goes wrong.
Last updated: 27 July 2026
Transeuropa Insurance Brokers is an independent insurance intermediary. We arrange insurance on behalf of our clients across a panel of insurers rather than underwriting risk ourselves. When a policy is placed, the contract of insurance sits between you and the insurer, not with us.
We are authorised and regulated as an insurance intermediary under the financial services regulation applicable in the jurisdictions in which we operate. Our registration details appear on every policy schedule we issue, and we're happy to provide them on request.
We're usually paid by commission from the insurer, already reflected in your premium. You don't pay this on top. Where we charge a separate broking fee for a particular service, we disclose the amount to you clearly before you commit to cover, so you always know the full cost upfront.
Comparing across our panel of insurers, rather than being tied to one, means our recommendation is driven by what suits your risk, not by which product pays the highest commission.
Premiums and any refunds you're owed are handled in accordance with the client money rules that apply to regulated insurance intermediaries in our jurisdiction, which set out how client funds must be segregated from our own business funds and protected in the event of financial difficulty.
If something's gone wrong, here's what happens when you raise it with us:
If you're not satisfied with our final response, or we haven't resolved things within a reasonable time, you may be entitled to refer your complaint to an independent ombudsman or dispute resolution service free of charge. Our final response letter will always give you the name and contact details of the service that applies to your complaint.
As a regulated broker, we hold our own professional indemnity insurance, covering claims arising from errors or omissions in the advice and services we provide. Details of our cover are available on request.
For anything regulatory that isn't covered here, including requesting a copy of our terms of business, verifying our authorisation, or asking about our panel of insurers, contact us at hello@transeuropabrokers.com or +44 20 1234 5678. See also our Terms of Service and Privacy Policy.
We maintain a conflicts of interest policy to identify and manage situations where our interests, or those of one client, could conflict with the interests of another client. Where a conflict can't be reasonably managed, we'll disclose it to you clearly before proceeding, or decline to act.
We place cover across a panel of insurers rather than being tied to a single provider, which lets us compare terms and pricing on your behalf. We review our panel regularly against financial strength, service standards, and claims performance. A summary of our panel is available on request.
As a regulated broker, we're required to carry out identity verification and due diligence checks on clients, particularly for higher-value commercial and trade finance business. We may ask for supporting documentation before placing certain policies or instruments, and are required to report suspected financial crime to the relevant authorities.